Orient Corporation of America

Customer Service Specialist

Are you passionate about client engagement and marketing? Orient Corporation of America is seeking an entry-level team member to support our sales team in Cranford, NJ. As the US subsidiary of Orient Chemical Japan, a 107-year-old manufacturer of dyestuffs and pigment dispersions, we are a world-class producer of colorants and functional materials used in a wide range of applications, from writing instruments to automotive and printing industries.

Orient Corporation of America is a leading manufacturer of Nigrosine Dye and other colorants, with state-of-the-art plants in Seaford, Delaware, and Japan. Committed to providing high-quality, environmentally conscious products and superior service, we maintain a strong focus on R&D and customer-driven relationships.

Learn more about us at: https://www.orient-usa.com/ 

Key Responsibilities:

• Work daily with our domestic and global customer base and local sales and inside support team.
• Contribute to the growth of the business in the USA and global markets.
• Coordinate with the Import and Export group to share vital data on material flow globally.
• Learn basic regulatory compliance of products and understand the supply chain to effectively handle and troubleshoot issues within the team.
• Communicate with HQ in Japan to relay information to customers and assist in creating marketing plans.
• Lead social media campaigns and create catalogs.
• Update website data and maintain virtual catalogs.
• Create, refine, and present sales reports and year-end presentations.
• Serve as the lead contact for the Orient team in the NJ office.
• Help in creating and posting social media marketing campaigns.
• Assist in maintaining the company website.
• Contribute to creating and refining marketing strategies.
• Join the Sales team during conferences throughout the USA to support future growth.

Qualifications:

• A bachelor's degree in marketing, business, communications, or a related field preferred.
• Experience in client relationship management.
• Strong understanding of social media marketing, email marketing, and content marketing.
• Knowledge of customer relationship management (CRM) systems and other software such as MS Office skills.
• Basic web-based application knowledge (Canva, creative web design, etc.)
• Ability to understand client needs and provide appropriate solutions.
• Excellent communication and negotiation skills.
• Experience in coordinating with cross-functional teams.
• Proficiency in analyzing marketing data and deriving actionable insights.
• Strong creative thinking and problem-solving abilities.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Effective time management and prioritization skills.
• Ability to thrive in a dynamic, fast-paced environment.
• Willingness to adapt to new technologies and industry trends.

Salary and Benefits:

• Full Time
• Salary at $55,000 - $65,000 per year, depending on experience.
• Full medical and dental benefits
• Company 401k with partial matching
• Generous paid company shutdown time & vacation
• Paid sick leave
• Training and development opportunities.

If you have great people skills, are detail-minded, and looking to build a long-term career, and are ready to contribute to a growing global company, Orient Corporation of America is the place for you. Join our small, dynamic team and play a key role in the future growth of our sales team. Take the first step towards a rewarding career - apply today!

Orient Corporation of America is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.